Complaints

“ your insurance and risk managers ”

Our Commitment To Customer Satisfaction
RSM Group Pty Ltd considers that the quality of our products and services ensure customer satisfaction. However, complaints may arise for one reason or another and it is important that you are aware of our commitment to resolving complaints and ensuring customer satisfaction.
We have a complaints handling process in place that ensures we handle your complaint fairly and efficiently with the aim of obtaining an early resolution.

What you should do if you have a complaint?
Please contact us and tell us about your complaint. You may do so by telephone, letter or click here to email. We will acknowledge your complaint promptly, and if we cannot resolve the matter to your satisfaction, you may wish to refer the matter to the Financial Ombudsman Service (FOS)

Who is FOS?
The Financial Ombudsman Services (FOS) is an external dispute resolution provider to which RSM Group is a member. FOS is a free consumer service for resolution of complaints in relation to services provided by insurance brokers.

Contacting FOS:
Telephone:  1300 78 08 08
Website:    www.fos.org.au
Postal Address: GPO Box 3, Melbourne Vic 3001
The FOS deals with covers relating to sickness and accident, life, travel, motor vehicles, home buildings and contents, consumer credit, personal and domestic property and small business.